Singapore Airlines confirmed on Friday that 46 passengers and two crew members are hospitalized and receiving medical treatment in Bangkok following a severe turbulence incident.
“65 passengers and two crew members who were on board SQ321 are still in Bangkok. This includes 46 passengers and two crew members who are in the hospital receiving medical treatment,” the airline said in a statement.
10 British, nine Australians, seven Malaysians, and four Filipinos are among those receiving treatment.
The airline has assigned Customer Care Representatives, who are staff volunteers trained for such emergencies, to provide continuous updates and necessary support to each passenger.
Meanwhile, Singapore Airlines CEO Goh Choon Phong has been meeting with the affected passengers, crew members, and their families in Bangkok to offer his personal support and to address their concerns.
Goh said: “The well-being of our passengers and crew members remains our priority. I have given them my personal assurance that we will take care of them during this difficult time. Our staff volunteers are here to provide each passenger with updates and the necessary assistance.”
“On behalf of Singapore Airlines, I extend my deepest gratitude to everyone in Singapore, Thailand, and around the world, who have assisted us during this difficult time,” he added.
On Monday, a Singapore Airlines flight from London to Singapore encountered severe turbulence, resulting in the death of one passenger and injuries to many others.
Flight SQ321, a Boeing 777-300ER carrying 211 passengers and 18 crew members, was en route from Heathrow Airport to Singapore when it was forced to divert to Bangkok.
The deceased was identified as a 73-year-old British man, who likely suffered a heart attack.
